Any free shipping promotion pertains to cigar orders only. Shpping rates for display units or large accessory orders will be quoted separately.
Please contact us at 631-952-5125 or by email to sales@alliancecigar.com. for any exact quotation.
How are products shipped: UPS Overnight or 2-Day service is
available upon request.
Please Note: Overnight delivery does not mean your order is guaranteed to ship the
day it is placed. This charge is for delivery transit only, not for expedited
or priority service prior to shipping. We handle all orders on a first placed
first shipped basis. During very busy times orders can take 1 or 2 business
days to process.
I picked overnight delivery and my packaged did not arrive overnight.We
generally ship all orders received by 12:00 noon Eastern time the same day,
Monday through Friday. However this is not always possible.
During very busy periods we may need an additional 1-2 business days.
Please note our overnight charge is a highly discounted rate to encourage
faster transit times to protect the cigars. This is NOT a priority
handling charge before shipping. We handle all orders the same on a first
placed first shipped basis.
Also: UPS does not deliver on Saturdays or Sundays.
What are the shipping charges for
orders shipped partially filled?There is no charge for
backorder shipments.
When will I see the charges on my
credit card? We do not charge your card until the day
the order is shipped.
Is my personal and credit card
information secure? We process all our orders on a
secure server to ensure your personal data is protected with the utmost in
Internet technology. Alliance Cigar will not share or sell any customer
information with third parties.
What if I'm looking for a cigar
that's not on your site? Please call or send an email.
We can get almost any cigar made. We will get back to you with a quote and
approximate delivery time. All special orders are not cancelable and will be
automatically shipped and charged to your credit card upon our receipt of the
cigars.
Do you ship Internationally? Yes our shipping policy is as follows:
INTERNATIONAL SHIPPING POLICY
If your country does not allow
tobacco to be imported from the United States then we cannot service you.
All international orders are shipped
via USPS Express Mail. We use these method because it is fast, insured and traceable.
If you prefer another method for cost purposes we
will accommodate but we do not recommend it. The actual shipping costs are
figured when the order is charged and may differ from the price quoted on your
order.
Every order we ship is triple checked
by our staff before it is packed. However, once a package leaves our store with
an international destination we can no longer be held responsible if something
happens to it in customs. If customs opens your package and charges you duty,
confiscates merchandise or anything else of that nature we can not be held
accountable. If the package is lost in transit or damaged prior to reaching
customs then the package is insured.
Alliance Cigar does not warrant compliance with any laws or regulations
outside of those of the United States. By arranging for transportation of the
goods, Alliance Cigar is providing a service to and acting on behalf of
Purchaser. By utilizing this service from Alliance Cigar, Purchaser is
representing that it will be responsible for compliance with his/her local
country/province laws regarding the purchase, transportation, payment of
any and all taxes and tariffs and delivery of the goods. Risk of loss is on
the Purchaser during transport and shipment. Title to, and ownership of all
goods passes from Alliance Cigar to the Purchaser in Drums, PA, USA, and
the Purchaser takes all responsibility for the shipment.
